Apple has announced a replacement programme for faulty hard drives supplied with its 27" iMac systems back in 2012 and 2013, offering anyone with an affected system a free drive replacement.
According to the company's announcement 'a very small number of 3TB hard drives used in 27-inch iMac systems may fail under certain conditions,' with no details yet available as to which drive manufacturers are involved in the issue nor on the 'certain conditions' which can cause a drive to fail. Those who supplied a valid email address during the registration of their iMac system are being alerted if theirs is affected by the issue; those who have not received a message from Apple but who purchased a 27" iMac with a 3TB hard drive between December 2012 and September 2013 are advised to pop their serial number in the linked website to see if they need to replace theirs.
While the replacement is free, either via the Genius Bar of an Apple Retail Store or through any Apple Authorised Service Provider, it does not include data transfer or recovery services. Anyone whose drive has already failed can claim for a refund of the replacement or repair cost, but not any data recovery costs associated with the failure; those whose drives are affected but currently working will need to back up their systems before arranging for the replacement if they don't wish to lose all their data.
The recall is taking place world-wide, and is valid for claims through to December the 19th this year or three years from the original purchase date - 'whichever provides longer coverage' - but does not affect the warranty status of systems for any other faults.
According to the company's announcement 'a very small number of 3TB hard drives used in 27-inch iMac systems may fail under certain conditions,' with no details yet available as to which drive manufacturers are involved in the issue nor on the 'certain conditions' which can cause a drive to fail. Those who supplied a valid email address during the registration of their iMac system are being alerted if theirs is affected by the issue; those who have not received a message from Apple but who purchased a 27" iMac with a 3TB hard drive between December 2012 and September 2013 are advised to pop their serial number in the linked website to see if they need to replace theirs.
While the replacement is free, either via the Genius Bar of an Apple Retail Store or through any Apple Authorised Service Provider, it does not include data transfer or recovery services. Anyone whose drive has already failed can claim for a refund of the replacement or repair cost, but not any data recovery costs associated with the failure; those whose drives are affected but currently working will need to back up their systems before arranging for the replacement if they don't wish to lose all their data.
The recall is taking place world-wide, and is valid for claims through to December the 19th this year or three years from the original purchase date - 'whichever provides longer coverage' - but does not affect the warranty status of systems for any other faults.
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