Here's a quick one for all you who bought early revisions of the 360:
Due to the high number of repair requests for some of the first units produced of the console, Microsoft has decided to make its repairs free. This offer is applicable to anyone who owns a console that they bought before January 1, 2006. For people who already paid for repairs to their consoles that were bought before this time, you are due refunds from Microsoft within 5-8 weeks.
The information was first posted on the Xbox.com forums, but today was verified by Microsoft.
From the official statement:
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.
Anyone with a broken system can call 1-800-4MY-XBOX to speak with a customer service person. For those due a refund, it should happen automatically with the information you gave them for your repair initially. However, it may be wise to call the customer support number and verify yours is on its way.
No matter the delay, it's nice to see that Microsoft are doing this with no need for any formal issue like a lawsuit. The further act of refunding those who already paid without having to fight for it should also score a few brownie points.
Got a thought on the refunds/repairs? Let us hear about your experiences in our forums.
Due to the high number of repair requests for some of the first units produced of the console, Microsoft has decided to make its repairs free. This offer is applicable to anyone who owns a console that they bought before January 1, 2006. For people who already paid for repairs to their consoles that were bought before this time, you are due refunds from Microsoft within 5-8 weeks.
The information was first posted on the Xbox.com forums, but today was verified by Microsoft.
From the official statement:
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.
Anyone with a broken system can call 1-800-4MY-XBOX to speak with a customer service person. For those due a refund, it should happen automatically with the information you gave them for your repair initially. However, it may be wise to call the customer support number and verify yours is on its way.
No matter the delay, it's nice to see that Microsoft are doing this with no need for any formal issue like a lawsuit. The further act of refunding those who already paid without having to fight for it should also score a few brownie points.
Got a thought on the refunds/repairs? Let us hear about your experiences in our forums.
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