Warner Bros. pulls Batman: Arkham Knight from Steam
June 25, 2015 | 11:04
Companies: #steam #valve #warner-bros
Warner Bros. has officially suspended Steam sales of the Batman Arkham Knight Windows port following numerous complaints of poor performance and terrible graphical quality.
Following a flood of negative reviews from users of Valve's Steam platform, Warner Bros. has made the move to remove the game from sale until it can be improved. 'We want to apologise to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards,' the company explained in a statement to customers and press this week. 'We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.'
While there are no physical copies of the game to recall, thanks to Warner Bros. decision to make the release download-exclusive, the removal of the game from Steam does not appear to extend to other vendors: Game is still offering the game for £29.99 at the time of writing, with no warning about the bugs or Warner Bros. response to user complaints.
Among the issues reported by users in their negative reviews of the game include performance issues - in particular a 30 frames per second rendering cap, which can be deactivated by editing a particular configuration file by hand - poor graphical quality, a lack of ambient occlusion, few graphical options for configuring the game to look better or perform better on differing hardware, bugs which load only the lowest-quality textures, and other issues being blamed on Warner Bros. farming the port out to a small third-party company.
The console versions of the title are not affected by the recall. Those who have purchased via Steam directly and are unhappy can make use of Valve's new refund policy; purchases via other outlets will require contact to the retailer in question. Thus far, Warner Bros. has not provided a timescale for a fixed release.
Following a flood of negative reviews from users of Valve's Steam platform, Warner Bros. has made the move to remove the game from sale until it can be improved. 'We want to apologise to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards,' the company explained in a statement to customers and press this week. 'We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.'
While there are no physical copies of the game to recall, thanks to Warner Bros. decision to make the release download-exclusive, the removal of the game from Steam does not appear to extend to other vendors: Game is still offering the game for £29.99 at the time of writing, with no warning about the bugs or Warner Bros. response to user complaints.
Among the issues reported by users in their negative reviews of the game include performance issues - in particular a 30 frames per second rendering cap, which can be deactivated by editing a particular configuration file by hand - poor graphical quality, a lack of ambient occlusion, few graphical options for configuring the game to look better or perform better on differing hardware, bugs which load only the lowest-quality textures, and other issues being blamed on Warner Bros. farming the port out to a small third-party company.
The console versions of the title are not affected by the recall. Those who have purchased via Steam directly and are unhappy can make use of Valve's new refund policy; purchases via other outlets will require contact to the retailer in question. Thus far, Warner Bros. has not provided a timescale for a fixed release.
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