AMD has confirmed that it has adjusted the liquid cooler supplied with its latest Radeon R9 Fury X graphics cards, following a 'small number' of noise complaints from customers.
AMD's latest flagship gaming card, the Radeon R9 Fury X is unusual in that it comes with liquid cooling as standard. While that allows for a compact yet powerful card, a small number of early adopters have complained that the pump which forms part of the pre-fitted Cooler Master all-in-one liquid cooling system makes an annoying noise - not ideal when you've spent a fortune on a top-end card, and not good news for the financially beleaguered AMD either.
The company has now issued a formal statement on the matter, confirming that the flaw exists but claiming it applies to only a small subset of cards sold so far. 'We have received feedback that during open bench testing a small number of Fury X cards emit a sound from the high speed liquid cooling pump that, while not loud, is bothersome to some users,' the company's statement begins, seemingly suggesting that the noise from even the worst bundled pumps should be near-inaudible when installed in a real case rather than an open test bench. 'While the vast majority of initial Fury X owners report remarkably quiet operation, we take this feedback seriously, as AMD’s mission is to always deliver the best possible experience to our Radeon customers.
'AMD Radeon R9 Fury X customers demand and deserve the best, so adjustments in the sound baffling adhesive compound were applied in the assembly of the high speed cooling pump to address the specific sound a few end users experienced as problematic. This improved the acoustic profile of the pump, and repeat testing shows the specific pitch/sound in question was largely reduced through adjustments to the sound-baffling adhesive compound in the pump.'
The company has confirmed that it is working with its board partners to 'ensure the satisfaction of the small number of initial customers who observed this specific sound and experienced it as bothersome,' but denies that it's a major problem: 'This is also a highly subjective matter with wide differences in PC case builds and room acoustics,' the company claims. 'The AMD Radeon R9 Fury X radiator fan is near silent, and this makes any sound from the high-speed pump more noticeable to some end users, especially during open bench testing. Thus although the overall sound levels are remarkably low for an enthusiast product, AMD has worked to reduce the specific sound that some customers report as bothersome.'
The company does not plan a recall programme for the early cards, but has modified its production so that all future models will benefit from the adjusted baffling.
AMD's latest flagship gaming card, the Radeon R9 Fury X is unusual in that it comes with liquid cooling as standard. While that allows for a compact yet powerful card, a small number of early adopters have complained that the pump which forms part of the pre-fitted Cooler Master all-in-one liquid cooling system makes an annoying noise - not ideal when you've spent a fortune on a top-end card, and not good news for the financially beleaguered AMD either.
The company has now issued a formal statement on the matter, confirming that the flaw exists but claiming it applies to only a small subset of cards sold so far. 'We have received feedback that during open bench testing a small number of Fury X cards emit a sound from the high speed liquid cooling pump that, while not loud, is bothersome to some users,' the company's statement begins, seemingly suggesting that the noise from even the worst bundled pumps should be near-inaudible when installed in a real case rather than an open test bench. 'While the vast majority of initial Fury X owners report remarkably quiet operation, we take this feedback seriously, as AMD’s mission is to always deliver the best possible experience to our Radeon customers.
'AMD Radeon R9 Fury X customers demand and deserve the best, so adjustments in the sound baffling adhesive compound were applied in the assembly of the high speed cooling pump to address the specific sound a few end users experienced as problematic. This improved the acoustic profile of the pump, and repeat testing shows the specific pitch/sound in question was largely reduced through adjustments to the sound-baffling adhesive compound in the pump.'
The company has confirmed that it is working with its board partners to 'ensure the satisfaction of the small number of initial customers who observed this specific sound and experienced it as bothersome,' but denies that it's a major problem: 'This is also a highly subjective matter with wide differences in PC case builds and room acoustics,' the company claims. 'The AMD Radeon R9 Fury X radiator fan is near silent, and this makes any sound from the high-speed pump more noticeable to some end users, especially during open bench testing. Thus although the overall sound levels are remarkably low for an enthusiast product, AMD has worked to reduce the specific sound that some customers report as bothersome.'
The company does not plan a recall programme for the early cards, but has modified its production so that all future models will benefit from the adjusted baffling.
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