Microsoft to issue Surface Pro power cable recall

January 20, 2016 | 11:53

Tags: #overheating #power-cable #power-cord #recall #surface-pro #surface-pro-2 #surface-pro-3

Companies: #microsoft

Microsoft is set to issue a recall of power cables supplied with its Surface Pro, Surface Pro 2, and Surface Pro 3 tablet computers, following reports that the cables can weaken and overheat during use.

The news that Microsoft would be recalling large numbers of power cables - all sold prior to the 15th of July 2015, and not any sold later or with newer device models - was broken by this week. Microsoft confirmed the site's report, stating that it would be issuing a formal announcement regarding the recall shortly - likely this Friday, the date specified by the site's original source for the news.

While overheating power cables are a serious issue, Microsoft has downplayed the severity by claiming that the cables only exhibit issues after repeated strain. 'As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord,' the company explained in an emailed statement, gently skipping over the fact that power cables for mobile devices are very frequently wound tightly, twisted, and pinched in order to pack them into bags for transport. 'We will be releasing details of how customers can obtain a free replacement cable shortly.'

The recall is expected to cover all units sold around the world, with affected users being sent out a more robust replacement free of charge.
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