Microsoft promises Surface Pro 3 charging flaw fix

May 28, 2014 | 11:06

Tags: #laptop #surface #surface-pro-3 #tablet #touch-cover #type-cover #windows-81

Companies: #microsoft

Microsoft has confirmed that its Surface Pro 3 tablet-cum-laptop product line is suffering from a battery charging flaw, but promises that the issue will be fixed with a software update ahead of launch.

The latest entry in Microsoft's own-brand tablet line-up, the Surface Pro 3 is undeniably impressive: with anything up to a Core i7 processor and a 2,160x1,440 resolution 12" touch-sensitive display with pen, the convertible tablets are fully-fledged computers - although, as with its previous launches, the real attraction are the ultra-thin Touch Cover and Type Cover accessories that turn the device into an ultra-portable laptop but that Microsoft is loath to bundle.

The US press has had their hands on loaner review units for a little while now, but not everything has gone smoothly. There have been reports that the Surface Pro 3 can fail to charge - leaving the unit dead, no matter how long it is connected to its mains adapter.

In a message to Twitter, external PR consultant for Microsoft Jordan Guthman confirmed the flaw but promised that an update would be issued prior to general availability of the tablet. With the UK launch scheduled for August, there's plenty of time for Microsoft to find and fix the flaw - although the tablet will be on sale in the US on the 20th of June, providing a much smaller window for the issue to be fixed.

Separately, Guthman also confirmed that the battery in the Surface Pro 3 - in common with the overwhelming majority of Ultrabooks and tablets - will not be user-replaceable. If the battery suffers a failure during the warranty period, it will be replaced free of charge; if it fails outside warranty, a $200 fee will be charged for professional replacement. UK battery replacement fees have not yet been confirmed.
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